All posts by dev-scwt

Go Paperless with These Tips 

Digitization is the way of the future, and BNN Services embraces this current digital evolution. We have enabled our network of talented notaries by equipping them with the necessary technology to offer remote online notarization around the globe. Through our business’ evolution, we have learned that one of the main benefits to digitization is the opportunity to go paperless.  

Going paperless is important because as it adds an element of security for you and your clients. When you have an office that is full of filing cabinets, those cabinets are a playground for someone with ill intentions. Whether it is social security numbers, medical records, or financial account numbers, paper records can quickly become a liability. When you digitize documents into a secure digital document storage system, you add an element of security to keep someone with sticky fingers away from your documents. You also have added safety and security in the event a natural disaster strikes your office. 

Chances are you’ve thought about moving your business to digital but have not because the task list is daunting. Check out these simple and straightforward steps to get started so you can transition your business. 

  • Set goals and get buy-in from your team. It is essential to discuss your goal of going paperless with your team. To get buy-in from your team who will be doing the work, listen to their ideas,  concerns and objectives to solve problems. When you create goals with your team, offer incentives as well. It is a lot of work to scan all the papers in your office so reward your team for a job well done. Also, do not be a barrier to your team, and be sure to lead by example so your team sees your commitment to the goal. Start to digitize the documents you work on, organize your files accordingly, and show people that you appreciate their efforts in the process. 
  • Purchase the right system. For a paperless system to work effectively, you must take scanning and storing a step further and purchase a document management system that labels, sorts and stores documents for easy access. Also, ensure the system you chose is cloud based rather than hard drive based. There are many systems available, and each is unique. Compare multiple systems and ask industry colleagues to learn exactly what you want and need in a system. 
  • Digitize all parts of your business. Going paperless is just one piece of the puzzle. Start to utilize your CRM systems to their full potential and track your emails, client notes, and set reminders for you to follow up when needed. Create automations in your CRM system to send emails and reminders to clients to show that you care about them. Invest in social media scheduling software to ensure consistent posts are being sent to your platforms so your audience sees you as a thought leader and that you are available to help them, when needed. 

Going digital will save your organization money, time, and increase efficiency. How do we know? Because we are proof that technology can work in your favor and help you build a sustainable organization. 

 

A Better Way to Close with BNN Services    

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

Get Your Facts Straight with RON (Remote Online Notarization)

As one of the fastest enactments of public policy in US history, Remote Online Notarization (RON) has proven that technology can serve people more efficiently than traditional notary signing.

Using RON helps the process be more efficient, checking items off their to-do lists faster than ever. Purchasing a home, renewing a passport, buying a car, and even opening a 529 plan can be done wherever it is convenient. RON allows users to connect with a notary anytime and anywhere the internet is available from their phone or computer.

Doesn’t it sound great? Yet, as with all things, skeptics are worried that using RON is not a notary best practice. Below are five myths about RON to help make sense of the jargon and provide the facts about this exciting technology.

 

Myth #1: RON cannot spot fake IDs. There are three primary responsibilities of a notary: confirm a signer’s identity, ensure the signer understands what they are signing and that they sign the documents willingly. Traditionally, a notary inspects an identification card to ensure it is legit and not fake. But, when working digitally, physical inspection is not available.

The RON platforms provide identity verification tools to help ensure a signer is who they say they are during the signing process. Just like traditional identification verification, one-way RON tools verify identity by asking specific questions about the owner’s past that go beyond a mother’s birth name.

While these tools help to prevent fraud, they also add a layer of security to a transaction through the database. Did you know that up to 30% of notaries have faced pressure from a signer to break laws or bypass red flags during a signing process? Notaries have also been subject to signings in unfamiliar and unsafe places. Remote Online Notarization eliminates these risk factors to keep all parties safe and ensure laws are not broken.

 

Myth #2: It is easy to commit fraud with RON. RON signings must be recorded for quality assurance and legal purposes. It also protects both the signer and notary from any allegations of fraud in the future. These days, fraud is littered all over the internet, especially in real estate transactions. Did you know there are over seven vulnerable targets in just one real estate transaction: buyer, seller, lender, title company, notary, real estate agent, and attorney? RON tools and platforms help identify verification and catch fraudulent transactions before they start.

 

Myth #3: RON cannot detect intimidation or coercion. It is extremely difficult to catch someone being coerced in person; the same is true on the internet. While most of these pressures happen subtly over time, RON platforms record the entire signing process, allowing the notary to review past sessions to look for subtle cues and red flags that someone is signing a document against their will. In a traditional signing, there is no recorded session to review, so the notary must notice cues in real-time.

 

Myth #4: RON impedes law enforcement efforts. As explained above, every signing is recorded for security purposes. Once the signing process is complete, documents are sealed and cannot be altered. If there are ever any questions about the validity of a signing, you can review recordings and the documents through the RON platforms.

When paper notarizations occur, no duplicates are available, and a notary cannot turn original documents over to law enforcement. When questioned by law enforcement, the best way a traditional notary can assist is to provide documented information in their journal.

 

Myth #5: RON is available to all notaries. There is still a lot of consumer education needed about RON. Most consumers need to understand the process so they do not assume any notary can complete a signing in a digital meeting without using RON tools and platforms. If they do, they jeopardize the integrity and validity of the notarized document.

RON platforms must abide by specific security and recordkeeping standards to ensure the safety of the notary and the consumer. These platforms also help to displace any risk both parties assume.

As the digitization of the notarial act continues, notaries need to educate consumers about the process and the benefits RON provides the consumer- simplicity, security, and convenience.

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.

Ready to experience the BNN Services Difference? Get started today! 

It is a Digital World- How to Benefit from Digitization 

The world is becoming more digital every day. Technology is helping businesses increase efficiency, accuracy, and profitability. Business leaders cannot ignore digitization opportunities since the benefits outweigh the risks when looking for ways to further innovate.  

Streamlining processes through digital automation helps your team complete tasks faster and more efficiently. For example, a newsletter sign-up on your website can add those people to your CRM system’s nurture sequence of emails. A nurture sequence is a way to connect with your prospective audience and develop a relationship that can lead to purchasing your product or service. This entire process can be automatic, giving you more time to complete other essential tasks and eliminating the risk of leaving a prospective client ghosted.  

Digitization and automation also help eliminate the daunting manual processes in business. Every business has data entry of some sort, and those who enjoy data entry are rare. Digital automation increases accuracy and productivity through the elimination of human error. Another benefit in the workplace is when things are digital it allows teams to connect and collaborate more easily, which has been proven to increase employee happiness- resulting in a top-notch company culture.  

Digitization also increases transparency and helps to reduce muddled communication. For example, when you create systems and processes online, you can review the data collected from your process to ensure the user experience is understandable and sound. If you need to make any adjustment, it is quick and easy to accommodate.  

All the benefits above help you improve your customer experience to enhance customer satisfaction. Happy customers will spread the word about your product and service, which increases your profitability.  

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

Want to Grow Your Business?  Consider Being a Mentor 

The benefits of mentorship are tenfold. You will become a better leader, learn more about yourself and your profession, gain new perspectives by working with a younger generation and improve productivity just to name a few. By mentoring a client, you can realize these benefits in addition to forming a strong bond and lasting relationship within the industry. By mentoring a team member in your business or organization, you are improving employee retention and strengthening the culture in a way that you can influence.  

By definition, a mentor is an experienced and trusted advisor who offers support to someone who needs it. By mentoring a professional with less experience, you are placed in an immediate leadership position. By educating people about the industry and career through your experience, you are forced to take an inventory of your own experiences and become more reflective about the many things that you have done and learned. This will allow you to become a better leader to your mentee and with other groups too.  

When initially meeting with your mentee, have a conversation and get their input about what goals they have for the mentorship. Brainstorm potential topics they would like to discuss and set up a schedule to meet routinely. Be open to adjusting the framework as the relationship develops. With each meeting as you get to know each other more, you may be able to dig a little deeper and find out what your mentee really wants to know or learn.  

By having designated time, say over a monthly coffee, you will gain new perspectives and ideas from your mentee. Place yourself in their shoes. Learn about how they see things. As your mentee will likely be younger, they are probably more inclined to use technology in different ways. Allow the mentee to be the expert in technology and ask them questions about a new technical resource they have used in the past month. This will help them to get talking about something they are an expert in and will build their confidence while you genuinely learn from them.  

This ongoing relationship will be empowering for you. It may rejuvenate your own career by learning to see things differently, by challenging your own behavior, by practicing being a leader by changing someone’s life, including your own! This new personal growth will undoubtedly transfer to new growth in your business with the improved energy and motivation you gained in your mentorship.  

 

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.   

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.   

Ready to experience the BNN Services Difference? Get started today! 

 

How to Choose Notarization Software That’s Right for You 

In today’s modern times, it’s a necessity to utilize technology to stay competitive as a notary. A critical piece of notary technology is the use of the software.  

In order to choose the software that is best for you, consider these steps:  

Make a Plan  

First, determine the specific goals you have for the software and the features it must have to be successful for you and your team. Collect feedback from staff to get their buy-in early in the process.  

 Develop a Budget  

Review your current budget availability for technology expenses. Identify any cost savings you may incur by adopting new software. Perhaps you could reduce some labor expenses through automation.  

 Identify Specific Software Needs 

Develop a list of what your needs are. Prioritize key processes that are most important to you or your organization. Avoid customization to software wherever possible to save on costs.  

An obvious requirement for notary software is fraud prevention. To prevent fraud, the latest technologies in multi-factor authentication, credentialling analysis and knowledge-based authentication need to be a part of the software. Multi-factor authentication confirms identity by sending an email or message to a secondary device for verification. Credential analysis is part of best practice in online notarization, ensuring identities are verified through photo ID through a third party. Knowledge-based authentication is a scheme in which identification is confirmed through at least one “secret” question. 

Research Software Options and Vendors  

Research potential software options. Develop a broad list of software with the capabilities you have identified.  Reduce your list down to two or three after reviewing recommendations and getting input from your staff and other agencies.   

Participate in Software Demonstrations 

When the list of software is down to a few, it’s time to see a demonstration of the software options with your team.  Go through your list of software requirements to see how they stack up against each other.   

Understand Which Software Brings the Most Value 

Decide on the best fit for your organization based on your needs, pricing, functionality and ease of use. Check references and reviews. Identify which software provides the best support. Review the pricing structure of each software. Is it best to pay monthly or annually? Are there any hidden costs?   

Make a Decision and a Timeline of Implementation 

Identify which software provides you and/or your organization the most value. Choose the software to best meet your needs and develop a timetable of when you will begin to use the software and how it will be phased in. Dedicate time for training to effectively introduce your new software.  

  

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.   

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.   

Ready to experience the BNN Services Difference? Get started today!

Why It’s Best to Say No When Asked to be a Document Witness    

You’re at the closing and it’s an ask of convenience, “Will you serve as a document witness?” 

For your best response, it’s important to know the difference between acting as a notary and acting as a document witness. According to Webster, a notary public is a public officer who attests or certifies writings (such as a deed) to make them authentic. A notary verifies the identities of those signing the documents. The purpose of acting as a rotary is to prevent fraud.  

A document witness is one who is asked to be present at a transaction to be able to testify to its having taken place. Therefore, witnessing a document signing is not considered a notarization.  

Like many aspects of the notary’s capabilities, it also depends on the state you are in if you can legally serve as the document witness. Most states’ rules indicate that one should not serve in both roles. However, a notary can serve as a witness and sign a document if they are acting privately, but not acting officially. By acting privately, you do not complete a notarial certificate as a document witness and may not charge a fee. 

By contrast, acting as a notary, you are performing an official act authorized by state law and have met the state’s specific criteria for witnessing a signature such as completing a notarial certificate, recording a journal entry, maintaining accurate records or administering oaths. As the notary providing this valuable service, you are entitled to charge a fee.  

 

A Better Way to Close with BNN Services 

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.   

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services difference? Get started today!