Successfully closing a deal requires you to manage a lot of logistics. You need to have everything organized and documented. Everyone needs to do their part in a timely manner so all parties can leave satisfied with the end results.
However, there are simply no guarantees that every signing will go smoothly. Sometimes, it’s completely out of your hands too. No matter how well you organize everything, a difficult client will inevitably come along every now and then.
What can complicate the notary process?
There are many aspects that can go pear-shaped in a complex process like securing a signing. If a client is disorganized, it can make gathering up the documentation feel impossible. If a client is hard to reach, that’s a natural bottleneck that can cause your process to grind to a halt. If a client is… let’s say obstinate… anything they perceive as a flaw in your plan may make them frustrated or angry.
How can you help solve the problem?
You can curb these risks with proper preparation. Making sure your digital tools and documentation are all ready for a signing can help lower the hurdles for your client to interact when you need them to. By remaining professional and polite, you can establish a sense of control throughout the process.
Having the answers available when necessary is useful when a disorganized client is not certain what to do. By listening to their needs, you can tailor your responses to their situation.
Remind them of what’s at stake
One of the major ways to help a difficult client is to lay out what they’re accomplishing through the process you provide. Digital notarization is a convenience that helps minimize fraud. That security requires their ID, several steps of authentication, and digital certificates for verification. No matter who they get help from, that process doesn’t change. By reminding them that you have the skills, information, and tools (or the connections) to help make all that easy, you may encourage them to do their part in keeping things moving forward smoothly.
Communication remains one of the most important aspects of the notary business. Organization of schedules and documentation is just as important as understanding the intricate legalese of a contract or agreement. When dealing with a difficult notary client, it may be helpful to lean on resources with deeper experience within the industry.
At Bilingual Notary Network, we’ve provided vital services for years and know a thing or two about de-escalating a difficult situation. Our team is always available to help advise when the notary process gets sticky.
A Better Way to Close with BNN Services
Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.
Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.
Ready to experience the BNN Services Difference? Get started today!