All posts by dev-scwt

The Core of BNN Services

With over 50 years of industry experience, and 60 years of executive corporate experience, BNN Services has perfected the customer experience. The hard work of our agents ensures every transaction is handled with care, trust, and respect. We are passionate about customer service because we believe you should treat others how you want to be treated. Customer service is the top layer, and exceptional customer experience is our main priority. When partnering with BNN Services, we will ensure our client is informed throughout the entire signing process, from start to finish. We will even check in with them after our signing is complete.  

  

Most transactions that require a notary are often life-changing. Whether it is purchasing a home, setting up a debt consolidation, or signing immigration paperwork, the scale of these decisions is monumental for our clients. Through proper communication, we are confident that our clients come to the signing table feeling good, understand what they are signing, and are ready to complete their paperwork with confidence and trust. Our notary transactions are completed promptly, not rushed, and the client leaves the meeting with their questions answered.  

  

The integrity of BNN Services and our notaries is proven in our actions with one another, our partners, and our clients. Renee Gibbins, a Branch Manager and Escrow Officer explains her experience with BNN Services, “I have worked with the team at BNN for several years and cannot begin to give them the gratitude they deserve! They go above and beyond in great lengths. Whether it is an extremely last minute closing or a town you have never heard of, they have it covered and treat my clients like their own. Their service is top-notch, and communication could not be better. Kudos to you, BNN. You have my business forever.”   

A Better Way to Close with BNN Services   

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

   

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

  

Ready to experience the BNN Services Difference? Get started today! 

Remote Online Notarization and Layoffs 

Earlier this month, it was announced at Davos (the annual meeting of the World Economic Forum) that nearly two-thirds of chief economists predict the start of a global recession in 2023. The job market remains in question as businesses prepare for continued hiccups in the US economy. Will we start to see an unemployment rise in 2023?  

In preparation for a recession, it is important to know where you can save money and become more efficient. Remote Online Notarization (RON) is one way to do just that. By partnering with a mobile notary, like BNN Services, you can utilize electronic notarizations during a possible layoff process. You can sign severance agreements, release of claims, and other legal documents without needing in-person interactions. This would minimize the potential for negative work culture during a difficult time. 

RON can also help organizations with more than just layoff documents. Suppose your office has recently adjusted to a hybrid office structure or even fully remote. In that case, the organization can complete essential business documents, such as contracts and agreements, even when employees are no longer physically present. 

Overall, RON is a valuable tool for companies. It allows for the completion of critical legal documents remotely, without the need for in-person interactions. This can minimize disruptions and ensure that important business is still being conducted, even during tumultuous moments. 

 

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

5 Tips for When You are Dealing with Challenging Clients 

When life-changing or sensitive documents are being signed, emotions can run high. As a Notary, you may have experienced a few less than gracious clients in these situations. Don’t let a client’s temper rattle you! It can be a test of strength to take a deep breath and remember that their negativity isn’t directed at you personally.  

 

Below are five things to keep in mind when dealing with a challenging client:  

1. Stay professional and polite: Maintain a professional and courteous demeanor, even if the client is being difficult. Your calm and patient presence might help to diffuse the situation and keep the conversation on track.  

2. Listen to their concerns: Try to understand the client’s perspective and take their concerns seriously. Empathy can build trust, reduce anger, and show that you value their business. 

3. Set clear expectations: Make sure the client understands your role as a notary and the limits of your responsibilities. Questions or concerns about the document’s contents need to be directed to its author – a lawyer, title agency, etc. Prevent misunderstandings and avoid disputes by clarifying the process and your tasks.  

4. Communicate effectively: Keep the lines of communication open with the client and make sure that you clearly and effectively communicate your thoughts and expectations. Instead of attempting to shut down an upset client, offer other avenues of assistance. Perhaps a certain word or amount in the document causing the issue could be quickly explained by their lawyer or family member.  

5. Seek help if necessary: If the situation becomes too difficult to handle, don’t hesitate to seek help from a supervisor or manager. You need to protect your own well-being and ensure that the client’s needs are being met in a professional manner. 

 

Whether you’ve been a notary for 5 months or 5 years, remembering these tips could make all the difference when facing an enraged or irritated client.  At BNN Services, we focus on the entire customer experience for both in person and remote signings. We work hard to ensure we are respectful of the client’s time while accurately executing each notary responsibility. A document signing is the culmination of lots of hard work and tough decisions. We do our best to make it an easy and efficient process.  

 

  A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

 

 

 

 

5 Tips to Help You Follow the Notary Public Code of Professional Responsibility 

The Notary Public Code of Professional Responsibility explains the standards of conduct and ethical behavior expected of notaries. It is designed to assist notaries in the basic principles of their position, and aids state statutes and regulations seem vague or unclear. Whether you complete a notary signing virtually via Remote Online Notarization or in person- following the Notary Public Code of Professional Responsibility is critical.  

It is also necessary to stay current on changes to state or national laws that may affect the duties and responsibilities of your notary designation. Below are five tips for performing a virtual or in-person notary signing to keep your client happy and your systems in check:  

  

1. Competency. Before you begin your notary process, ensure that the client you are working with is competent enough to understand what they are signing and why they are signing the documents. If your client is a minor, make sure a parent or guardian is with them at the time of closing.  

2. Record Keeping. One significant benefit of using Remote Online Notarization is the organization of your records for the notary signing. While many platforms are available, ensure you are prepared for your meetings and that all documents are uploaded and ready for the client to review and sign. Once your notary signing is done and your records are sealed, your platform will keep all required documents with the notary certificate should you need to revisit it at any time.  

3. Legal Advice. This may sound like a no-brainer, but when asked to interpret or explain a written document to your client, avoid providing any legal advice.  

4. Identification. While utilizing Remote Online Notarization, the verification of identity is completed on your online platform. Be aware of people who may try to sign a document fraudulently. Whether in-person or virtually, your clients must have acceptable identification, like a driver’s license or passport, before you administer an oath.  

5. State and Federal Laws. You must know and understand the state and federal laws of the notary public office. Stay current on whether remote online notarization is legal in the state you are working in, and ensure your efforts comply with laws and guidelines.  

 

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

 

2023 Housing Market Predictions

As we dive into a new year, one cannot help but wonder what the housing market will do amid this fickle economy. Currently, mortgage rates for a 30-year fixed are sitting at approximately 6.63%, inflation is roughly 7.1%, and home sales on previously owned homes dropped 7.7% in November 2022, which is the slowest pace we have seen in the last decade. 

 

Are we nearing the peak for mortgage rates?  

Nadia Evangelou, Senior Economist and Director of Real Estate Research for the National Association of Realtors, is predicting one of the following three scenarios: 

  1. Inflation remains high, causing the Fed to raise interest rates continuously, resulting in mortgage rates rising as high as 8.5%.  
  1. The consumer price index responds to consistent Fed rate hikes, which lowers inflation. This would cause mortgage rates to stabilize near 7-7.5%.  
  1. The Fed raises rates continuously to curb inflation, and the economy falls into a recession, causing mortgage rates to drop to 5%.  

As stated in this recent article, we anticipate rate hikes to continue. 15-year and 30-year mortgages should peak in early 2023 at approximately 8% and 7.25%. Rick Sharga, Executive Vice President of Market Intelligence for ATTOM Data Solutions, predicts “[rates will] gradually come down over the course of the year somewhat to hang in the range of 6.0% and 5.25%, respectively. This is entirely dependent on the Federal Reserve’s ability to get inflation under control and ease up on its aggressive rate increases.” 

Will home prices decline in the new year?  

On the national level, home prices should decline slightly in 2023. However, this prediction depends on the market; assuming more expensive housing markets will see higher declines. Unfortunately, the anticipated decrease in home prices in 2023 will not offset higher mortgage interest rates caused by inflation.  

Yet, one thing that will help sellers is the limited inventory of homes for sale. Eager buyers, especially first-time home buyers, might set aside interest rate concerns, especially if they have an all-cash offer or high credit scores.  

  

Will fewer people purchase homes in 2023?  

With increased mortgage rates and reduced home sales for the 4th quarter of 2022, home sales are expected to continue to slow, as much as 10-15%, in 2023.  

The average number of days a home is on the market will all increase back to historical “normal levels.” Dennis Shirshikov, Professor of Economics at the University of New York, and a Strategist for Awning.com, predicts that “the average days on the market will increase somewhere between two and three times the current levels.”  

  

Are we approaching a buyer’s market in 2023?  

Since home sales are slowing, it is natural to assume we are moving from a seller’s market to a buyer’s market. However, with high interest rates, you can expect a more balanced market.  

Yet, inventory should remain low as people will be extremely hesitant to trade in their 3% mortgage for a 7% mortgage. Home builders have also scaled back on new spec home construction over the last few months, which will lead to a smaller supply of new construction soon.  

However, over the last few years, people have rushed to smaller or suburban markets as they need more space due to distance learning and remote work. As our economy is restored to a pre-pandemic lifestyle, more people are back in the office. We may see an increase in home sales in larger, urban markets.  

 

What can you do to prepare? 

There are many things you can do to help prepare yourself for a fickle market.  

  1. Utilize your network. Become a thought leader in your industry to assure prospective clients you are tracking the market and on top of potential changes. From local news to school board referendums, connect with people and ask thought-provoking questions to gain insight on what your audience likes to learn about.  
  1. Ensure you are using various forms of technology to provide an exceptional buying and selling experience for your client.  
  1. Consider partnering with a notary service and adopting online closings. When you utilize remote online notarization for your clients’ needs, they can close on their property at anytime, anywhere a reliable internet connection is available.  

 

A Better Way to Close with BNN Services  

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today! 

Are Falling Mortgage Rates on the Horizon?

2022 brought inflation rates higher than we have seen in decades. Prices rose three times higher than the targeted rate of 2%, based on the Personal Consumption Expenditure price index- the Fed’s preferred inflation gauge. In March, the Central Bank identified the surge in inflation and raised the benchmark rate by 25bps. In May, they increased it by 50bps, and in June, the Federal Reserve announced a plan for rate hikes of 75bps (per meeting) until our economy slows down. In December, the Fed announced a rate hike between 4.25%-4.5%, a smaller than an anticipated hike, which is great news for the real estate industry.

Over the last six months, the real estate industry has suffered from increased home prices, low inventory, and high mortgage rates. Jerome Powell, the Federal Reserve chair, expressed that slowing rate hikes is appropriate as the economy responds accordingly. So, what does this rate hike mean for home buyers? You can expect borrowing costs to rise from 4.6% (as of September 2022) to 5.2% by the end of 2023. Home buyers should not expect a rate decrease anytime soon either, as the Feds anticipate it will take until 2024 for rates to decrease slowly.

These rate hikes are directly related to increasing interest rates and reducing the demand for mortgages in the industry. The Central Bank has implemented rate hikes to reduce inflation to the preferred 2%. Powell explains, “We continue to anticipate that ongoing increases will be appropriate in order to attain a stance of monetary policy that is sufficiently restrictive…”

By the fourth quarter of 2022, mortgage rates peaked higher than 7% following slower-than-expected inflation readings that month. By December, the rate for a 30-year fixed mortgage had declined to 6.30%. While welcome news, interest rates are three percentage points higher than at the beginning of 2022, which has slowed down purchases and refinance applications. You can expect lower purchases in the upcoming months as people still expect more interest rate hikes; however, once things level off, buyers will return to the market in the forthcoming months. The Mortgage Bankers Association predicts that the average 30-year fixed mortgage rate will fall to 5.2% in 2023.

 

A Better Way to Close with BNN Services    

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.  

Unlike other signing services, BNN Services “touches” every file 8 to 9 times, ensuring the process moves forward free of delays. That is why we have completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.  

Ready to experience the BNN Services Difference? Get started today!