All posts by admin

Virtual Notary Adoption Surges as Businesses Rush to Close Transactions Remotely

Virtual notary adoption surges as businesses rush to close transactions remotely.

 When COVID-19 devastated the U.S. nearly a year ago, many industries were forced to adapt. To protect public health and adhere to CDC guidelines, COVID-safe alternatives became increasingly more prevalent. Remote online notarization, for instance, has taken the industry by storm. As the pandemic continues to ravage our communities, it’s become clear that RON is here to stay. Other digital solutions are also gaining traction.

Liveoak, for example, has implemented web-based identify verification and teleconferencing to complete auditable transactions remotely. Several other companies have followed suit, embracing the era of RON so that business can carry on as usual. Now that RON has become the new norm, Notarize, a company that provides online notarization services has grown exponentially. In fact, over the last year, Notarize has seen a 500 percent expansion in its operations.

With COVID-19 cases on a steady incline, the demand for Notarize’s platform hasn’t wavered. In June, when it became apparent that the pandemic was only intensifying, real estate agents and homeowners were eager to complete closings that had been paused. What’s more, lower interest rates inspired many to capitalize on refinancing options. As a result, real estate transactions soared, and Notarize closed $7 billion in volume in that month alone. As Notarize remains a sought-after resource, it’s expanding its reach.

Currently, the company is working with the top 10 insurance companies in the U.S., ranging from home to auto providers. In keeping with this expansion, Notarize also forged dozens of new partnerships, including relationships with Trust & Will, J.D. Power, and government-sponsored enterprises. Many companies are keen to partner with Notarize because it’s taken several measures to prevent cybersecurity threats. From encrypted communications to tracked audit trails, Notarize has gone the extra mile to safeguard its assets.

Another corporation at the forefront of these digital developments is eOrginal. Much like Notarize, eOriginal sprung into action when the pandemic emerged. Brian Madocks, the company’s CEO, echoes Notarize’s emphasis on security. According to Madocks, data protection ensures confidentiality, peace of mind, and well-oiled operations, which is exactly what consumers and vendors are looking for. Madocks is also a firm believer in the permanence of virtual notary services.

To maintain social distancing and resume business, Madocks states that RON is a must. In addition to being convenient, it’s also a surefire way to stop this virus in its tracks. However, some lenders and investors are still on the fence. While these professionals understand the importance of RON, they’re unsure of how to strike a balance between compliance and scalability while using this modern technology. Though RON is a cutting-edge application, industry experts believe that more work needs to be done to achieve a flawless paperless process.

Above all else, lenders need access to electronic capabilities that will allow them to store and manage eNotes. Without eNotes, it’s impossible to execute a successful remote closing. Those in the industry are yearning for more resources that will streamline these necessary affairs. Most notably, there’s a glaring lack of knowledge in some fields. Many attribute this to our limited experience with certain procedures.

While RON is far from a new invention, it’s only recently become an invaluable asset. As a result, it’s forced companies to immediately learn the ins and outs of this complex machinery. Therefore, the setbacks that many are facing have to do with proper techniques and implementations. Fortunately, we’ve proven our unmatched flexibility and ability to adapt, which bodes well for increased understandings as RON continues to reshape many of our industries.

Need an Expert Signing Agent?

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.

Unlike other signing services, BNN Services “touches” each file 8 or 9 times to ensure the process moves forward free of delays. That’s why we’ve completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.

Ready to experience the BNN Services difference? Get started today!

How Title Companies Are Helping Home Buyers During COVID-19

Over the last nine months, COVID-19 has upended the world. Title companies are no exception. With interest rates at record lows, people are buying homes like hotcakes, and never mind the pandemic.

Title companies have traditionally stayed in the background during a closing. Now, they’re in the forefront, and their mission is to execute a safe loan closing process while providing buyers with a world-class experience.

Enhanced Home Buying Experience

Title companies are exploring all the ways they can make the home buying experience more enjoyable. One Minnesota title company offers customized loan closings based on what customers want most.

Home buyers can choose how much social distancing they want and how much protective gear they want to wear. Closings can take place indoors or out. The agency even has plexiglass stations that can be modified to surround customers with a protective barrier.

Party favors include prepackaged snacks and goodie bags stuffed with small gifts. The front office Christmas tree is decorated with hanging masks and hand sanitizer.

Although the ultimate objective is to fully digitalize the loan closing process, states and lenders will be the ones to determine how long it will take.

Title companies are already pushing state governments and lenders to grant them the ability to offer customers a completely digitalized closing experience. They don’t plan to stop anytime soon.

That’s what customers want, and title companies are determined to give it to them. In the meantime, the partially digitalized closing is king.

Innovative Strategies

COVID-19 has made working from home increasingly common. One title company vice president says that over 90 percent of his people now work from home. He adds that there’s been a surprise increase in productivity with a corresponding decrease in production costs.

Working from home has become a national trend. This is true for title companies as well as related industries. Most title company insiders now see working from home as the new normal.

The pandemic has challenged title companies to develop and implement new and innovative solutions. They’ve had to find new ways of doing things and reconsider potential solutions that had previously been left by the wayside.

With so many loan closings taking place around the country, it is undeniably clear that changes must be made to manage the workload.

Digital closing technology has been around for years. Up until now, it has mostly spent time on the shelf. However, when COVID-19 struck, title companies started to experiment with digital solutions. One industry insider called it “trial by fire.”

Whether at the legislative level or the operational level, the title company industry has had to push hard to keep things going. Along the way, they’ve been forced to improvise and play it by ear.

Enhanced Communication

Before the virus struck, title companies were silent partners in the background of the loan closing process. Real estate agents gave them no time in the spotlight.

These days, title companies need social media strategies, Google My Business pages, the ability to communicate with clients via text and websites with frequent updates.

This is all good news for title companies, but what about consumers? Ultimately, the COVID-19 pandemic has resulted in a renewed focus on the home buyer.

Title companies today are asking how innovation and technology can help them deliver a closing experience that offers consumers more of what they want.

The virus can’t make people stop buying and selling houses. When title and escrow companies are focused on the consumer, they become an unstoppable force that even a raging virus can’t contain.

Need an Expert Signing Agent?

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.

Unlike other signing services, BNN Services “touches” each file 8 or 9 times to ensure the process moves forward free of delays. That’s why we’ve completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.

Ready to experience the BNN Services difference? Get started today!

How Coronavirus Is Impacting the Title Insurance Industry

The coronavirus has impacted everything. The title insurance industry is no exception. Like everyone else, title insurance companies are wondering where the road ahead is going.

Historically, hazard insurance premiums and losses have been highly correlated with economic activity. This is particularly true for title insurance companies where losses are highly correlated with the real estate market. However, the novel coronavirus has generated novel conditions.

There’s been a colossal upsurge in home buying and home loan refinancing spurred by mortgage rates ranging from just below three percent to just over six percent. Simultaneously, millions of homeowners could default due to widespread virus-related income losses.

To assess the future for title companies, we must first examine the real estate market and determine how that market is playing out.

In the first quarter of 2020, single-family refinance loans almost doubled compared to 2019. Refinance loans are less risky for title insurers, so the loss ratio for the 2020 policy year will probably be low.

In the real estate market, the 30-year fixed mortgage rate has hovered at three percent. The challenge is to determine what might happen when interest rates go up and refinance loans go down.

Overall, the economy has gone south since the pandemic was unleashed. We had a negative GDP during 2020’s first two quarters. Unemployment is growing, and the Dow slid beneath 19,000 in March. The upshot is a bear market launched by shutdowns.

There are two types of title insurance companies. The “big four” and their members write over one billion dollars in direct written premiums annually. These companies are Old Republic, First American, Fidelity National and Stewart. There are also small to mid-size companies not affiliated with the big four.

When looking for trends, the big four and the smaller companies perform differently. That means they must be assessed separately.

Industry insiders believe that the destiny of the 30-year mortgage rate will reflect what happens with the pandemic. Another shutdown could trigger even lower interest rates.

On the other hand, a vaccine could put everyone back to work. As the economy begins to recover, interest rates would rise and refinance loans would drop off.

For title insurance companies, losses could increase. Preparing for this possibility requires insurers to be cautious about booking their loss ratios.

It’s essential to stay on top of developments in the economy and in the real estate market that could potentially affect title insurance losses.

In general, small and mid-size title insurance companies have fewer losses than the big four. This could be due to lower defalcation. Fewer defalcations is likely due to greater use of affiliated agents with lower loss ratios.

Another possibility is that smaller companies underwrite policies in low loss ratio states while avoiding high loss ratio states.

Many smaller companies are reaching into new territories. As a result, they have greater rate changes than the big four. This growth intensifies the existing uncertainty.

As 2020 draws to a close, many people are hoping for a better 2021. We’ve learned from the many hurdles that 2020 has presented. As 2021 kicks off, we’ll learn even more.

Prudence in all things is advisable. It’s important to appreciate the increased homebuying activity over the last year. Loans were closed regardless of the virus. The long term effects of 2020 on the economy have yet to be discovered.

Title insurance companies wishing to stay in the game are advised to closely monitor real estate and economic trends. Get a thorough understanding of how those trends can affect the frequency and severity of losses. It will help you make smart decisions about the future.

Need an Expert Signing Agent?

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.

Unlike other signing services, BNN Services “touches” each file 8 or 9 times to ensure the process moves forward free of delays. That’s why we’ve completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.

Ready to experience the BNN Services difference? Get started today!

How to Navigate the New eClosing Frontier

The novel coronavirus has turned the 2020 real estate market into uncharted territory. The topsy-turvy industry has been impacted by record-low interest rates, shelter in place mandates, social distancing protocols and working from home.

People are leaving the big cities behind and getting ridiculously good deals on homes in smaller communities. The challenge has been how to process all these loan closings in the face of so many hurdles. eClosings are the solution, but there will be challenges along the way.

With residential properties selling like turkeys on Thanksgiving, the real estate industry is scrambling to implement eClosings. Pandemic or not, the show must go on. Electronic loan closings are on the rise, even if real estate professionals are making it up as they go.

According to the Consumer Financial Protection Bureau (CFPB), there are two kinds of eClosings.

One is fully electronic with no paperwork. It requires a working knowledge of eNotes, eNotarizations, eRecordings, eSignatures and MISMO SMART documents.

The other  is only partially electronic. One document must be in digital form, and the other documents are on paper. From a risk perspective, these are two different processes requiring two different assessments.

eNotarization procedures vary from state to state. Some states are ignoring the issue. Other states have approved it, but they offer no guidance. Still other states have developed rules about it. The upshot is a confusion of procedures, policies and laws that are not always easy to make sense of.

For the eClosing process to be effective, every county has to implement it. Roughly 75 percent of the population is currently living in an eRecording county. Recorders must develop the ability to accept electronic document submissions.

Electronic closings improve risk management. An eNote can’t be lost. With an automated quality control process, electronic documents preserve the data. Because no endorsement is required, eNote endorsement errors disappear.

This reduces risk, lowers costs and increases data integrity.

Electronic signature systems will require audit capability or the ability to demonstrate ESIGN and UETA compliance. Gone are the days when an inspection of a visual signature was verification enough.

The differences between state and recording jurisdiction requirements must be addressed. Ongoing due diligence with respect to state legislation will be required.

The Uniform Real Property Electronic Recording Act (URPERA) offers some guidance about how local recording offices can implement electronic document processing and eSignatures.

Here’s What We Know

The CFPB has issued a report about its pilot eClosing program. The participants learned a thing or two about how best to navigate the tricky terrain of eClosing.

Participants identified key factors that were instrumental in helping them implement or expand their eClosing processes.

Team members had clearly defined roles and maintained ongoing communication with each other. Participants believed this practice to be essential for a successful eClosing implementation.

Pilot participants agreed that an effective eClosing implementation depended heavily on the support of everyone in the organization at all levels.

Study participants found that by allowing time for preparation, rollout and testing, they could reduce technology issues for all stakeholders.

Lenders and technology vendors experienced fewer roadblocks during the pilot when they had fully deployed teams. Dedicated user testing performed prior to starting the pilot was another factor that the team deemed necessary.

Team members agreed that ongoing training was indispensable for a successful eClosing implementation. Stakeholders must understand the objectives of the eClosing process and trained to use the new technology platforms.

With so many people involved in the loan closing process, education is a top priority. Stakeholders must stay on top of changes to ensure consistency among participants.

Need an Expert Signing Agent?

Since 2008, BNN Services has been trusted by title agencies, mortgage lenders, servicers, and consumers to perform loan and document signings in multiple languages across the country.

Unlike other signing services, BNN Services “touches” each file 8 or 9 times to ensure the process moves forward free of delays. That’s why we’ve completed over 250,000 signings in all 51 jurisdictions and maintained a closing ratio of 96 percent.

Ready to experience the BNN Services difference? Get started today!

How Remote Online Notarization is Here To Stay Forever: Risks and Rewards

Financial and real estate service companies use notarial services to protect business transactions against fraud in many respects. Signing agents verify individuals identity through identification cards and signatures that match to prevent identity theft that undermine transactions and result in title insurance claims and other consequences. In recent years and during COVID, these critical services were made more efficient and convenient through the use of digital means.

However, the latest evolution in notary public service is remote online notarization (RON). RON replaces traditional in-person notarization with a secure, online experiences that saves users time and money. Here are some key facts about RON that demonstrate that online notary services are here to stay.

Remote Online Notary 101

Remote online notarization allows a person to appear before a commissioned notary agent via a webcam and have documents notarized. Signers provide the same ID verification documents to remote notaries as to traditional notaries. Since Virginia enacted legislation in 2011 making RON legal, over 20 other states followed their lead.

After COVID-19 guidelines stifled in-person business transactions, several states such as Arizona, Maryland, and Nebraska rushed to publish special emergency rules that temporarily allowed RON. When preparing for a remote notarization session, you’ll want to examine the rules for your state. Each state has a set of RON standards that signers and RON certifying agents must follow.

How RON Works in the Real World

Online notarization follows a generic set of steps whether you live in Vermont or Texas. Your signing service will ask the signer to upload identification materials and documents that may be notarized.A notary agent will set up an appointment for a video conference where the signer will verify  identity via a set of security questions. During the video call, the notary will witness electronic signatures on the documents. He or she will notarize the documents with an electronic seal and keep copies of them and identification credentials on file. The RON certifying agent then sends the notarized documents to the appropriate third-party.Most states have technical standards that require RON certifying agents to use special software to conduct online notarizations. Agents use end-to-end online notary systems such as SIGNiX to make sure that the process is fast and secure.These businesses and organizations are prime users of RON:

  • Car dealerships
  •  Insurance companies
  • Banks and lending institutions
  • Real estate agencies
  • Title agencies

Benefits Outweigh Risks of Using RON

The practice of notarizing documents is rooted in the need to provide business parties assurance that important documents are being signed by the right people. In the past, people assumed that a notary could catch fraudulent activity based on his or her special training, attention to detail, and good judgement. By examining the risks and benefits of RON, we can assess whether online notary services will remain effective in today’s environment.

Risks

RON makes it possible for a notary to perform services for anyone who has an internet connection. A RON certifying agent in Virginia can notarize documents for a client in Montana regarding a property in Vermont. This scenario can become a legal nightmare if something goes wrong.

RON services are most often needed to close loans during real estate transactions. Notarial signing agents don’t just verify the identities of signers during these transactions. They also check to see if signers are acting with full knowledge of their actions and aren’t being forced into business transactions by fraudsters. Online notarizations could cut down on notary signing agents’ abilities to judge these details during property closings.

Advantages

Although cyber threats are always a concern, online notarization systems provide built-in protections against data theft and manipulation. RON certifying agents also require signers to answer authentication questions that aren’t required with a traditional notary agent. Uploaded identification documents are analyzed by technology, which eliminates human errors and biases.

Large mortgage companies process dozens of loans daily. They often enlist the help of mobile notary agents to notarize hundreds of documents. These companies must compensate notary agents for their time and travel expenses, and they pay for photocopying and faxing documents. Using online notary services reduces travel and document handling expenses.

Some real estate agents are experiencing hard times in the post-pandemic economy. RON gives them a way to add a revenue stream to their operations. By becoming a RON certifying agent, real estate agents can work with mortgage officers to close loans on properties around the country without leaving home.

Conclusion

Before news of COVID-19 spread across the world, smart businesses were committed to streamlining processes, offering faster services, and creating better customer experiences. RON services fit the bill for a number of companies. In a post-pandemic world, most states have adopted either permanent or temporary legislation that supports the use of RON due to the contact-less nature of the service.

Proponents of RON see COVID-19 as the catalyst for widespread adoption of online notary services in the United States. However, the unmatched flexibility and efficiencies that companies continue to gain with RON will last long after the virus has faded into history.

For more valuable information on these topical issues, contact Madeline or David Ricci at BNN Services!

The Real Estate Transaction Relay Race: How the Notary (and others) Carries the Baton

 Anyone planning to buy a house should prepare for a relay race. So says David Watts, a notary public in Vancouver, British Columbia. Watts is the vice president of the Society of Notaries Public of B.C. (SNPBC) and has worked as a notary since 2006. According to Watts, the first lap of the race involves meeting with a mortgage broker to line up financing. Once the buyer knows what he can afford, he can get started on the second lap.

Just as racers pass the baton from person to person during a relay, the baton now gets passed to the realtor. At this point, it is up to the buyer and the realtor to work together to determine what the best purchase is based on what the buyer can afford and what he likes.

Watts says that the third lap of the relay occurs when the buyer has decided which property he wants and has completed the contract to purchase. Now the notary receives the baton.

There are numerous steps in this final leg of the race. The third lap begins when the notary looks into the property title. The lap does not end until the state of title certificate is finally delivered to the buyer who is now officially listed as the property owner.

The intermediate steps include checking for liens under the seller’s name, transferring the home purchase funds into the notary’s trust and completing the payouts, which includes giving the commissions to the realtors involved. Because the notary is responsible for making the final payments, his role is incredibly important in completing any home purchase. However, the buyer and the seller should each have different notaries to protect their interests.

While a notary technically works in the field of law, he does not represent clients in court as lawyers do. Instead, a notary helps with property sales, creates legal wills and certifies a variety of documents, ensuring the signatory’s legal identity. These are defined as non-contentious legal services.

Another important role for the notary is ensuring illegally earned money stays out of the property market. Because notaries are not covered by a solicitor-client confidentiality agreement as lawyers are, they have to verify clients’ identities and report any suspicious money exchanges to the Financial Transaction and Reports Analysis Centre of Canada (FINTRAC). Notaries are also covered by Proceeds of Crime and Terrorist Financing Regulations (PCMLTFR) in Canada.

Notaries have remained busy throughout 2020 despite the downturn associated with COVID-19. While the year started well economically, the property market slipped a bit in April before regaining momentum in May through August following interest rate cuts. The Bank of Canada took lending rates down to 0.25% in that time.

Numbers are strong again with sales from July 2020 well over 25% higher than they were at the same time last year throughout British Columbia, according to the B.C. Real Estate Association. Residential property sales throughout the province have hit over $32 billion so far this year. More buyers are getting into the real estate market now because they can take advantage of the low lending rates that give them reasonable payments.

To keep homebuyers safe, notaries must now institute new practices, such as wearing masks and installing transparent barriers between clients and employees. Plus, Watts and his colleagues allow clients to sign documents without leaving their vehicles while still ensuring that verification methods are followed to the letter.

For Watts, working as a notary underscores the importance these legal professionals have in the real estate industry. As a key individual involved in the purchasing and selling relay race, the notary also gets to experience the great joy that people experience when they make their home ownership dreams come true.

For more information on BNN Services, contact David or Madeline Ricci for a good discussion on topical issues facing the notarial industry!

1 4 5 6 8